Return

The customer has the right to return the product within fourteen (14) days following the conclusion of the sales contract, without giving any reason and without paying any penalty. To exercise this right of return, the customer must notify Atlispor via the email address “info@atlispor.com.tr” of their intention to return the product and their decision to terminate the sales contract. If the right of return is exercised, the product can be returned via cargo within fourteen (14) days from the date the product is delivered to the customer by the cargo company.

The returned products must be unused and in their original packaging. The product labels must not be removed. Personalized products and hygienic products cannot be returned. When returning the product, the customer must send the invoice received when the product was delivered or the relevant documents required by the e-invoice/e-archive legislation together with the product.

The customer is responsible for the risks of returning the products to Atlispor in the manner specified above.

After your return reaches the warehouse, it will be checked whether it meets the return conditions, and the refund process for products that are suitable for return will be completed within 3 business days. For credit card payments, refunds will be made to the same card. For bank transfer/EFT payments, refunds will be made to your IBAN. For cash-on-delivery purchases, refunds will be made to your IBAN.

After this stage, the time it takes for the refund to appear in your account varies depending on your bank's processes. You can track your refunds by contacting your bank.

Shipping costs for returns are borne by the customer. (Except in legally mandated cases.)

For questions regarding your return process, you can reach us at info@atlispor.com.tr.